OZLAN Technical Services

How to disable the Windows Live mail sign in Window

To disable the sign in window, open Windows Live Mail and go to: The Windows Live Mail drop-down menu icon
(top left above 'Email Message' icon).
Select 'Options', then click on 'Mail' from the selection offered.
In the mail 'Options' property pages, select the 'Connection' tab and click 'Stop Signing in' from the 'Connecting to Windows Live Services' section.
Click 'stop signing in' to any warning messages. Click 'OK' to exit the 'Options' Property pages

IMAP Mail Settings for AT&T Mail

Incoming Server: imap.mail.att.net
Incoming Port: 993
SSL: Yes
Outgoing Server: smtp.mail.att.net
Outgoing Port: 465
SSL: Yes

** The username will be your full AT&T email address.

Moving emails from one IMAP server to another

  • Both of your servers must support the IMAP email protocol. All KNZ Hosting email hosting packages can connect using IMAP.
  • The password for the email account you are trying to migrate.
  • An IMAP capable local email client. Most email clients like Outlook, Apple Mail, and Thunderbird support IMAP mail accounts.
  1. Create the same email account on your new server that you had on your old server. Use the same spelling and capitalization.
  2. Give the new email account the same password that you used on your old server. You can change the password after the migration process is done, if desired.
  3. In your local email client, create two new email accounts.
  • These will both be for the same email address.
  • They will both use the same password.
  • They must both be configured to connect using IMAP.
  • The incoming server (or IMAP server) will be different for each account. You should use your access domain for your new server, and your access domain or IP address for your old server, rather than your domain name, whenever possible. This will avoid any possible DNS conflicts.
  1. With both accounts online, open up the inbox for the account that connects to your old server. Drag and drop messages from this inbox to the inbox on your new server.

That's it! If you have a lot of emails, give the accounts a few minutes to finish syncing up. Once they're done, your old emails will be in your mailbox on the new server.

Sender receives bounce message "554 Denied"

When sending an email to a McAfee SaaS Email Protection client, the sender is receiving the bounce back message “554 Denied.”
The error message “554 Denied” is most commonly caused by McAfee SaaS Email Protection Clients having rejected the message as spam. This is either due to the content of the message or the reputation of the sending IP address.
Example Error:
host domain.com.inbound15.mxlogic.net[] said: 554 Denied (Mode:normal) (in reply to end of DATA command)
For McAfee SaaS Customers, please do one or more of the following:

  1. Place the sending domain on the User or Domain-Level allow list in the Control Console. For instructions on how to do this, please consult with the Systems Administrator of your email system.
  2. Send a copy of the message to SaaS_falsepositives@mcafeesubmissions.com. If the message was blocked, the sender can obtain a copy from their Sent Items folder. Messages to this address are not filtered for spam, and all submissions are accepted.
  3. Copy full Message Audit Details showing the 554 Denied response from the Control Console and supply this in an email with a subject of “False Positive” to SaaS_falsepositives@mcafeesubmissions.com
  4. Open a service request with McAfee SaaS Technical Support so we may investigate the cause of this issue and possibly reset the filter that is causing messages to be denied.

For senders who are not McAfee SaaS Email Protection customers, please do one or more of the following:

  1. Contact the intended recipient and ask them to add the sending address or domain to their allow list
  2. Contact the intended recipient and ask them to open a service request with McAfee SaaS Technical Support so that the message can be reviewed as a false positive
  3. Send a copy of the message with the original headers to SaaS_falsepositives@mcafeesubmissions.com.Messages to this address are not filtered for spam, and all submissions are accepted.

See also the related article titled Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers for additional information.

Conditioning a New Laptop Battery

This advise applies to either a brand new laptop, or a replacement battery.
As the owner of a new laptop there is one problem for certain that you will encounter at some point in time, a depleted or worn out battery, particularly so if the laptop is often or primarily connect to mains power. Eventually the battery will wear out and the run time when disconnected from mains power will gradually decrease over time to the point that the laptop will often run only a few minutes when running on battery. You may even receive a waring on screen sometime that the battery is depleted and needs to be replaced.
Replacing the battery is fairly straight forward but there are a few precautions to take to ensure a good lifespan from the new investment of a replacement battery. Following the advice below will ensure you get the most out of your new purchase. The first piece of advise is the hardest to swallow but you will benefit greatly from it:
Turn the laptop off and unplug it from mains power. Insert the new battery and plug the mains power back into the laptop but DO NOT turn the laptop on yet. Let it charge fully overnight before first use. This will be the hardest step as most users are anxious to use their new purchase.
Once fully charged disconnect the mains power from the laptop and turn the laptop ON and let the battery drain, this may take several hours with a new battery depending on the capacity of it. You can of cause continue to use the laptop whilst the battery is draining and this will help the battery drain faster.
Once the battery is drained, plug in the mains power to charge it again and repeat this process 3 times (drain the battery fully, charge it fully 3 times).
By following the simple steps you will ensure you get the most from your new purchase and a greater lifespan from the new battery.
These simple steps can also be applied to the purchase of a brand new laptop, as the manufacturer never conditions the battery before shipment. New batteries are only shipped with approx. 60% to 80% charge in them.
Another good point to remember is if you are storing the battery for any length of time, make sure to store the battery fully charged as lithium polymer (LiPoly) batteries become unstable when depleted.

Optical Drives Not Recognized

This is what you do...
Start the Run Command Prompt
Type in "regedit" without the parentheses then click ok Go to HKEY_LOCAL_MACHINE
Then find {4D36E965-E325-11CE-BFC1-08002BE10318}
The whole thing looks like this: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1- 08002BE10318}
Then delete the upper and lower filters.... RESTART YOUR COMPUTER

Change the default spacing in Word 2010

To fix the line spacing and paragraph spacing in Word 2007 so that it is the same as in earlier versions of Word, you have to change the Style Set option.
To do this, follow these steps:
Click the Home tab.
Click Change Styles in the Styles group, point to Style Set, and then click the style set that you want to use.
To change the default formatting of your document, such as the line spacing and paragraph spacing, to the default formatting that is used in earlier versions of Word, click Word 2003.
To set the style set as the default style set in Word 2007, click Change Styles in the Styles group, and then click Set as Default.

Purge Windows Update Cache - Windows 7 Failing to Update

  1. Open Command Prompt by Start -> type “cmd“; right-click and Run as Administrator
  2. On the Command Prompt, type “net stop wuauserv“. This is done so that you will terminate the windows automatic update service to allow you to delete the cache files
  3. Type “cd /d %windir%” This takes you to the Windows directory
  4. Type “rd /s SoftwareDistribution“ This command deletes the directory and all sub files and directories. Wait a few seconds… and the cache has been purged.
  5. Type “net start wuauserv“ This restarts the windows automatic update service.
  6. Close the Command window
  7. Reboot and try to run your updates again.

Rebuild Master Boot Record (MBR)

Boot the computer with a 'Windows Rescue Disk' or 'Recovery Environment' (Windows RE)

Select a language.
Select 'Repair Your Computer'
Select the operating system that you want to repair, and click 'Next'
In the System Recovery Options dialog box, click Command Prompt.
At the Command prompt type the following three commands in order hitting 'Return' after each command:

bootrec.exe /fixmbr
bootrec.exe /fixboot (may return an 'Eliment not found' message)
bootrec.exe /RebuildBcd

Exit command prompt and restart the computer.