OZLAN Technical Services

Moving iTunes Library to NAS

The simple way to make this happen.
  1. Close iTunes.
  2. Copy the ENTIRE iTunes folder from the computer to the NAS.
  3. Hold and launch iTunes. Continue holding until the box appears asking to create a new or locate a library.
  4. Point iTunes to the iTunesLibrary.itl file on the NAS.
  5. Close iTunes.
  6. Move the existing iTunes folder on the computer to another location or simply rename it.
  7. Launch iTunes and ensure everything is working properly.

OS X Mavericks Wireless Diagnostics

Option Click on the Wi-Fi icon in menu bar > Open Wireless Diagnostics
Under 'Window' in the menu bar, go to the 'Utilities' option.
'Wi-Fi Scan, tab > 'Scan Now'
Connection Problems
Fix #1- Add a new network & renew DHCP.
System Preferences > Network
Under 'Location' drop down choose 'Edit Locations' > + > Give it a NAME > Done > Apply.
Join network if not already joined.
Network > Advanced > TCP/IP tab > make sure 'Configure IPv4' is using DHCP.
'Renew DHCP Lease' > APPLY > Click OK and close System Preferences.
Fix #2- Change MTU Size to Prevent Dropped Connections.
System Preferences > Network > Advanced > 'Hardware' tab
Pull down the 'Configure' drop down and change from 'Automatically' to 'Manually'.
Change 'MTU' to 'Custom' and set to '1453'
Click 'OK' and close System Preferences.

Last Resort
Fix Stubborn Wi-Fi Problems by Deleting Preference Files
Pull down Wi-Fi menu and turn Wi-Fi off.
From any Finder windows, hit Command+Shift+G to bring up 'Go To Folder' and enter the following path:
Locate the following files and copy them to the desktop for a backup, then delete them from the /SystemConfiguration/ folder:
Empty the Trash and reboot the Mac.
Turn Wi-Fi back on from the Wi-Fi menu and join you preferred network as usual.

Printing a Selection in macOS

Printing a selection of a page is straight forward in Windows, but a little trickier to accomplish on a Mac. Once this skill has been mastered you will find it far more powerful than printing a selection in Windows. Follow the steps below and practice it a few times:
  1. Command P to open the print dialog.
  2. Select the PDF button at the bottom of the dialog:
  3. Select "Open page in Preview".
  4. Tools > Rectangular Selection to bing up the selection tool.
  5. With the Preview selection tool, select the area you wish to print.
  6. Command K to crop the page to the selection.
  7. Command P to open the print dialog.

Sounds tricky, but it achieves the task, and once practiced a few times it becomes easy and only a few seconds to accomplish.
You can also save the cropped Preview pages for printing later.
You can also combine a group of cropped pages for printing them on fewer sheets of paper.

Speed up and improve iOS on iPhone, iPad, iPad mini, iPad Pro and iPod touch

Almost all of these changes are done in the Settings app, and are located under the Accessibility option in General settings.
Enable Larger Type: This is particularly useful on non-retina devices, as it makes the thin font of iOS infinitely more readable.
Enable Bold Text: Again, this makes the text far easier to read in all conditions.
Enable Increased Contrast: This option helps with the readability of text and other UI elements throughout the OS. It also removes the blurred glass effect, increasing performance of Notification and Control Center.
Enable Reduced Motion: This removes the animations found throughout iOS, and replaces them with simple crossfades. The result is something that doesn’t look particularly interesting, but results in what appears to be faster performance on older devices. It also removes the parallax effect, meaning that the GPU and CPU are under less load.
The nuclear option to achieve better performance is to restore the device, and set it up as a brand new product. This removes any old or discarded code left on your device from past updates and apps. This can be done either directly on the device, through Settings>General>Reset>Erase All Content and Settings and then not restoring from an iCloud backup, or through iTunes, but to set the device up as new.

How can I change my WebMail Password?

Login at: https://www.knzhosting.com/webmail
From this location you will be able to:
  • Change Password
  • Setup 'Auto Responders'
  • Configure Mail Client
  • Email Filtering
  • Email Trace

You will also be able to Enable/Disable the automatic loading of your chosen WebMail Interface.

How do I set an email Auto Resonder?

This feature can be configured to automatically send response messages. This can be useful when the recipient is unavailable, or on vacation. When an auto responder is active, emails received will go to the inbox as usual.

Log into our webmail portal at http://www.knzhosting.com/webmail with the email account credentials of the email account you wish to set the Auto Responder for.

If you have previously setup 'Auto Load' for one of our 3 different webmail interfaces, you will need to hit 'Stop' on the Auto Load prompt.

To add or edit an auto responder:
  1. Select 'Auto Responders' after logging in.
  2. Click Add Autoresponder to create a new auto responder. Or, find a current auto responder and click Edit.
  3. Choose a character set. UTF-8 is the dominant character set that most internet users encounter. UTF-8 is selected by default in cPanel. We highly encourage users to use UTF-8.
  4. Specify the interval, in hours, you wish for the autoresponder to wait between responses to the same email address.
  • For example, if you set up an autoresponder with an interval of 24, and you receive an email from john@example.com at 8 am on Monday, the autoresponder will respond to his message immediately. If, however, john@example.com continues to email you throughout the day, the autoresponder will not send him another response for 24 hours after his initial email (in this case, 8 am Tuesday). If he emails you again after the 24-hour interval expires, he will receive an auto response immediately.
  • Note: If the interval is set to 0, cPanel sends an auto response to each email.

  1. Define the email address whose mail you wish the system to respond to.
  2. In the From and Subject fields, type the username and subject you want to appear in the response.
  3. If the message includes HTML tags, click the HTML checkbox.
  4. In the Body field, type the text of the response. In the message body, you can include tags, enclosed in percent signs (%). You can use these tags to insert information, such as the incoming email's sender or subject, into the body of the email. Available tags are:
  • %subject% — The subject of the message that was sent to the auto responder.
  • %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
  • — The sender's email address.
  1. Select a start time. You can choose Immediately or Custom.
  • If you select Custom, a small calendar will appear. Navigate between months using the arrows and click your preferred start date. Then, enter a start time at the bottom of the calendar, including AM or PM from the the drop-down menu. Finally, click anywhere outside of the calendar box to save the configuration and to close the calendar. Your chosen date and time will appear next to the Start option.
  • Note: The time is based on the user's workstation operating system time and is automatically translated into GMT. If the workstation time is wrong, the time chosen on the calendar will be proportionately wrong. Users should be aware of this issue and plan accordingly when choosing a time for a custom Auto Responder. Likewise, this feature uses 12-hour notation and will reformat times written in 24-hour notation. For example, if you write 18:30 as the start time, cPanel will automatically reformat the time to be 6:30 PM when you save and close the calendar.
  1. Select a stop time. You can choose Never or Custom.
  • If you select Custom, a small calendar will pop up. Navigate between months using the arrows and click your preferred date. Then, enter a time at the bottom of the calendar and select AM or PM from the drop-down menu. Finally, click X to exit out of the calendar.
  • Note: You must choose a stop time that is later than the start time.
  1. Click Create/Modify to store the new auto responder.

To delete an auto responder:
  1. Click Delete next to the appropriate auto responder.
  2. Click Yes to confirm that the responder should be deleted.
  • If you wish to keep the auto responder, click No.

What is the Maximum Number of Emails Per Hour I can send?

Users accounts on our system are allowed to send a Maximum of 100 Emails Per Hour. If you have a legitimate reason for sending more than this limit, please contact support or submit a Ticket and we will happily raise the limit for you.

Which WebMail system should I use?

KNZ Hosting offer 3 different flavors of WebMail

Login at: https://www.knzhosting.com/webmail
horde: Best for old cellular devices, phones, wap capable etc.
**roundcube: Best for desktop operating systems.
SquirrelMail: Best for Tablets/Mobile devices and desktop systems (has the most features including: calendar, todo lists, notes, filtering).
**recommended, also good for tablets

Why would I want a Dedicated IP Address?

With a dedicated IP Address you get to:

Certain programs require a dedicated IP address before they can be set up and used. A dedicated IP allows you more options for available scripts.
Many people believe that sites with a dedicated IP rank better in search engine results than those on a shared IP.
Gain access to additional ports you may need to run special services on that are blocked for shared IPs.
Handy for situations where you want to access your site, but your domain name is inaccessible.
On a dedicated IP you avoid possible negative action taken against shared IP users should someone on the same server get blocked.
SSL Certificates are crucial if you have a business-oriented website and want to collect sensitive information.

Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers

Any organization sending email should follow standard best practices to prevent their organization’s domain(s) from being blocked or blacklisted.

Even though there may be a valid business relationship with a sender, the McAfee SaaS Email Protection service will block (or quarantine depending upon service settings) any mail that scores as “probable spam” unless that sender’s domain or e-mail address is on one of the available Sender Allow Lists within the service – either domain or user-level.

In some cases email from an otherwise trusted sender may be blocked with a variation of a 554 error or quarantined.

If a sender receives a 554 error on a message that is being sent directly to a McAfee SaaS customer (not a reply or a forwarded message), it is probable that the sending domain or IP address has been “fingerprinted” based on recent sending habits.

Many times, upon investigation, it is found that someone from the sending domain has sent a recent email that met one or more of the following criteria that increased the spam score in our spam detection system.

- A percentage of messages were sent to invalid recipients generating a large number of NDRs. Typically when this is seen, it is taken as a possible directory harvest attack and the spam score elevates accordingly

- Messages sent were received by “honeypots”. Honeypots – or spam traps – are trusted servers around the world set up with dummy e-mail addresses that sit and wait for mail to hit. Mail hitting these servers is automatically classified as spam because the accounts tied to these servers have not been advertised or requested mail. Any mail sent is deemed unsolicited and therefore spam. Again, this is common with directory harvest attacks and the spam score of messages sent from that domain will be elevated accordingly

- Messages that were sent from the sending domain may have been reported by the recipient to their ISP as potential spam. These complaints are reported through various sources and aggregated in the spam score of all inbound messages through the SaaS Email Protection service and may affect the score enough to have the mail either quarantined or blocked. This typically will come about if the sender is not using opt-out links and/or not honoring opt-out links in certain types of messages being sent from their domain

Best-Practices for Senders

While there are no guarantees that any email message will be delivered, an organization can minimize the risk of having their outbound mail blocked by following a few simple guidelines. Among the steps an organization can take include:

- Maintain mailing lists and eliminate any and all invalid email addresses that exist
- Purchase mailing lists only from reputable organizations and do not use lists that may have been purchased more than 90 days prior to any mailing
- Include instructions for recipients to opt-out of future mailings
- Honor any opt-out requests from recipients
- Use third-party mass-mailers (Constant Contact, etc.) to send mass mailings as needed
- Activate and review outbound server logs periodically to ensure there are no unknown mass mailings being sent and that there is not an abnormal number of NDRs being generated

Possible Actions for SaaS Email Protection Customers

Customers using the McAfee SaaS Email Protection service can take any or all of the following steps to work around an issue should it arise:

- Attempt to add the sending domain to the domain-level sender allow list
- Report the issue to their SaaS Email Protection support provider and have the following information available:
o Email address of the sender
o Email address of the intended recipient
o Date of message (within past 7 days)
o Subject of message (not necessary but useful)
o Full bounce message if available

As a last resort, customers can ask the sender to attempt to resend their message WITHOUT their signature block. Many times, the messages are flagged or “fingerprinted” based on a static piece of information to identify messages coming from a sending domain. The most static piece of any messages domain-wide tends to be the signature block. Combining this as a TEMPORARY recommendation while the situation is being investigated further can sometimes allow critical messages to come through while the scoring is being investigated and potentially challenged.

NOTE: the above information is only for straight communication from sender to recipient and does NOT include scenarios relating to replies to existing messages inbound to a SaaS Email Protection customer or messages that were forwarded. These situations need to be investigated fully to identify where the problem may lie (recipient, sender, prior senders in the case of forwarded messages).

Gmail Mail Fetcher

To set up Mail Fetcher:
  1. Click Settings at the top of any Gmail page, and open the Accounts and Import tab. (For Google Apps domains, open the Accounts tab.)
  2. In the Check mail using POP3 section, click Add POP3 email account.
  3. Enter the full email address of the account you'd like to access, then click Next Step. Gmail will populate sample settings, but we recommend checking with your other provider to learn the correct server name and port. Enter your Password.
  4. Decide whether to:
  • Leave a copy of retrieved messages on the server
  • Always use a secure connection (SSL) when retrieving mail
  • Label incoming messages
  • Archive incoming messages
  1. Click Add Account.
  2. Once your account has been added successfully, you'll have the option of setting it as a custom From address. This allows you to compose messages in Gmail, but have them appear to be sent from your other email account. Click Yes to set up a custom From address.

How to change AOL Password

  1. Sign in to AOL with existing password
  2. Options (right hand top of screen)
  3. Click "My account"
  4. Click "Password change" (towards bottom of screen).
  5. Answer security question
  6. Choose new password (You will have to enter new password twice)
  7. Click "Save" (If accepted will say "Thank you, your password was changed")
  8. Go back to AOL and sign in with your Username (email address) and NEW password.

NOTE: You will have to sign out on ALL computers you check mail from (phone, laptops, tablets, work computers, etc)