OZLAN Technical Services

How can I change my WebMail Password?

Login at: https://www.knzhosting.com/webmail
From this location you will be able to:
  • Change Password
  • Setup 'Auto Responders'
  • Configure Mail Client
  • Email Filtering
  • Email Trace

You will also be able to Enable/Disable the automatic loading of your chosen WebMail Interface.

How do I set an email Auto Resonder?

This feature can be configured to automatically send response messages. This can be useful when the recipient is unavailable, or on vacation. When an auto responder is active, emails received will go to the inbox as usual.

Log into our webmail portal at http://www.knzhosting.com/webmail with the email account credentials of the email account you wish to set the Auto Responder for.

If you have previously setup 'Auto Load' for one of our 3 different webmail interfaces, you will need to hit 'Stop' on the Auto Load prompt.

To add or edit an auto responder:
  1. Select 'Auto Responders' after logging in.
  2. Click Add Autoresponder to create a new auto responder. Or, find a current auto responder and click Edit.
  3. Choose a character set. UTF-8 is the dominant character set that most internet users encounter. UTF-8 is selected by default in cPanel. We highly encourage users to use UTF-8.
  4. Specify the interval, in hours, you wish for the autoresponder to wait between responses to the same email address.
  • For example, if you set up an autoresponder with an interval of 24, and you receive an email from john@example.com at 8 am on Monday, the autoresponder will respond to his message immediately. If, however, john@example.com continues to email you throughout the day, the autoresponder will not send him another response for 24 hours after his initial email (in this case, 8 am Tuesday). If he emails you again after the 24-hour interval expires, he will receive an auto response immediately.
  • Note: If the interval is set to 0, cPanel sends an auto response to each email.

  1. Define the email address whose mail you wish the system to respond to.
  2. In the From and Subject fields, type the username and subject you want to appear in the response.
  3. If the message includes HTML tags, click the HTML checkbox.
  4. In the Body field, type the text of the response. In the message body, you can include tags, enclosed in percent signs (%). You can use these tags to insert information, such as the incoming email's sender or subject, into the body of the email. Available tags are:
  • %subject% — The subject of the message that was sent to the auto responder.
  • %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
  • — The sender's email address.
  1. Select a start time. You can choose Immediately or Custom.
  • If you select Custom, a small calendar will appear. Navigate between months using the arrows and click your preferred start date. Then, enter a start time at the bottom of the calendar, including AM or PM from the the drop-down menu. Finally, click anywhere outside of the calendar box to save the configuration and to close the calendar. Your chosen date and time will appear next to the Start option.
  • Note: The time is based on the user's workstation operating system time and is automatically translated into GMT. If the workstation time is wrong, the time chosen on the calendar will be proportionately wrong. Users should be aware of this issue and plan accordingly when choosing a time for a custom Auto Responder. Likewise, this feature uses 12-hour notation and will reformat times written in 24-hour notation. For example, if you write 18:30 as the start time, cPanel will automatically reformat the time to be 6:30 PM when you save and close the calendar.
  1. Select a stop time. You can choose Never or Custom.
  • If you select Custom, a small calendar will pop up. Navigate between months using the arrows and click your preferred date. Then, enter a time at the bottom of the calendar and select AM or PM from the drop-down menu. Finally, click X to exit out of the calendar.
  • Note: You must choose a stop time that is later than the start time.
  1. Click Create/Modify to store the new auto responder.

To delete an auto responder:
  1. Click Delete next to the appropriate auto responder.
  2. Click Yes to confirm that the responder should be deleted.
  • If you wish to keep the auto responder, click No.

What is the Maximum Number of Emails Per Hour I can send?

Users accounts on our system are allowed to send a Maximum of 100 Emails Per Hour. If you have a legitimate reason for sending more than this limit, please contact support or submit a Ticket and we will happily raise the limit for you.

Which WebMail system should I use?

KNZ Hosting offer 3 different flavors of WebMail

Login at: https://www.knzhosting.com/webmail
horde: Best for old cellular devices, phones, wap capable etc.
**roundcube: Best for desktop operating systems.
SquirrelMail: Best for Tablets/Mobile devices and desktop systems (has the most features including: calendar, todo lists, notes, filtering).
**recommended, also good for tablets

Why would I want a Dedicated IP Address?

With a dedicated IP Address you get to:

RUN MORE SOFTWARE ON YOUR SERVER
Certain programs require a dedicated IP address before they can be set up and used. A dedicated IP allows you more options for available scripts.
PERFORM BETTER IN SEARCH ENGINES
Many people believe that sites with a dedicated IP rank better in search engine results than those on a shared IP.
OPEN NON-STANDARD PORTS
Gain access to additional ports you may need to run special services on that are blocked for shared IPs.
VIEW YOUR WEBSITE BY IP ADDRESS
Handy for situations where you want to access your site, but your domain name is inaccessible.
AVOID NEGATIVE IMPACT FROM OTHERS
On a dedicated IP you avoid possible negative action taken against shared IP users should someone on the same server get blocked.
ENABLE SSL ON YOUR WEBSITE
SSL Certificates are crucial if you have a business-oriented website and want to collect sensitive information.